Refund Policy

We want you to be happy with SmartFlow AI. This policy explains when and how you can request a refund in connection with your ongoing service agreement.

Individual service agreements

Our focus is ongoing website care, hosting, server management and marketing. Refunds, cancellation and billing adjustments are governed by your individual service agreement and applicable law, rather than a standard one-time purchase guarantee.

Monthly services and third-party costs

Please contact us about any disputed service fee, marketing spend or hosting charge. We review the services provided, your agreement and any relevant third-party terms. Your statutory rights remain unaffected.

How to request a refund

• Email support@smartflowai.com using your client contact email.
• Include the invoice reference, billing period and the reason for your request.
• We will review your request and confirm any applicable refund and its processing details.

Exclusions

Refunds may be denied in cases of suspected fraud, abuse of the service or repeated refund requests.

Contact

Questions? Email support@smartflowai.com.